Dear Valued Client,
In an effort to better meet your technical/customer support demands, Keycore Technology, Inc., formerly known as Calkin Technology Inc., is proud to announce the release of our new Support Help Desk. We understand that accurate and timely customer service support is essential to your business success and that is why this system was created.

To submit new tickets and track existing tickets you can access the new Help Desk System on the web at:

http://helpdesk.keycoreinc.com

When you first enter the Help Desk it will ask you to create an account, this is to help provide you with ease of use in the future.

The Help Desk is a fully integrated customer service management system that will work hand in hand with e-mails sent to support@keycoreinc.com.

This robust Help Desk System will:
1. Expedite the resolution of your technical and customer support issues/tickets.

2. Provide an easy to use interface for reporting a problem.

3. Provide complete status and ticket processing details.

With the new Keycore Support system, all of your customer support needs will be fully documented and processed in the most efficient manner. The result is a speedier resolution time.

When Do I Contact Support?

- All technical issues pertaining to Website and Control Panel
problems.

- Root password changes, SSH and FTP problems.

- Any mail issues; problems sending, receiving, forwarding, etc.

- All backup requests should be sent to support as well.
Facts About Keycore Support

• Keycore Customer Support Representatives have an average
tenure of 2.7years. The industry average from the Help Desk
Institute is 5 months.

• Keycore’s average response rate for e-mail support was 3.5 hours
for August 2003. The industry average is 36-48 hours.

Thank you for your business,

Keycore Technical Support